Accepted File Types

We accept the following file formats for artwork submissions: PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG. To ensure sharp, high-quality prints, please provide files at a minimum resolution of 300 DPI.

For best results, include a 2-inch bleed on all sides of your artwork. This helps avoid trimming issues and ensures your design stays intact during finishing.

Print-Ready Artwork & Proofing

Once we receive your artwork, we’ll review it and prepare it for print. Please note the following:

• Pantone colours are not supported. All files will be converted to CMYK, which may cause minor colour shifts.
• If your artwork meets resolution standards and no errors are found, it will go to print immediately after a quick check. We’ll also send you a layout proof for reference.
• You will receive a digital proof to approve. Please carefully review layout, spelling, and colours before confirming.
• Email confirmation is required before production begins. We cannot proceed without your written approval.
• Proofs approved after 1:00 PM will be processed the next business day, which may affect delivery times.

A colour variance of up to 10–15% may occur due to screen settings and printer calibration. This is considered standard for large-format prints.

Product Quality & Finishing

At Doncaster Banners, we use advanced large-format digital printers designed for visibility from 2 metres or more. These are not intended for ultra-fine photographic detail.

Size Accuracy: While we aim for precision, slight variations of up to 3–4 cm may occur due to material and print processes.

Banner Construction:

• Banners under 10 feet tall are usually printed as a single piece.
• Larger banners may include seamless joins, aligned and bonded cleanly with your design.
• Hemming charges apply to banners smaller than 60 square feet.

Delivery & Packaging Details

Orders are shipped within 5–6 working days after artwork approval (not payment date). Please allow enough lead time before your event or deadline.

Packaging & Folding:

• Banners larger than 110 cm x 110 cm will be folded for shipping. Some creasing or slight discolouration may occur. This is not considered a defect.
• If you prefer the product to be rolled, choose the “Rolled on Tube” option at checkout. This may add 1 extra working day and include an additional fee.

All pricing, including shipping and optional express services, is available via our online quote calculator.

Express & Urgent Orders

We offer accelerated production timelines, including same-day, 24-hour, 48-hour, and 72-hour options. Availability depends on design complexity and product type.

• Express orders must be approved by 1:00 PM for same-day or next-day processing.
• Missing the cut-off time may result in a 50% express surcharge if urgent delivery is still required.

Returns & Refund Policy

Your satisfaction matters. Since our products are custom-made, returns are only accepted under specific conditions:

• You must notify us within 24 hours of delivery.
• Provide photo evidence taken from at least 2 metres away.
• Accepted return reasons include:
  • Print defects (not minor colour shifts)
  • Incorrect sizes versus approved specifications

Packaging issues:
If the parcel appears damaged, do not accept it. Acceptance confirms the condition was satisfactory upon receipt.

Late delivery:
If we miss a confirmed deadline due to our delay, and you no longer need the item, refuse delivery and contact us immediately. Courier-related delays do not qualify for refunds, though we will provide proof of timely dispatch.

Return shipping:
If a return is approved, the customer must cover return postage. We only cover initial outbound shipping costs.

Fraud Prevention & Order Verification

To protect both parties, every banner is photographed and weighed before dispatch.

Submitting a false claim may lead to legal action. Doncaster Banners reserves the right to recover all associated costs.

Design Rights & Intellectual Property

All designs, artwork, and marketing visuals created by Doncaster Banners remain our intellectual property.

We may use approved or finalised designs in promotional materials, including on our website and social media.

If a refund is granted after a design has been approved, a 50% design fee will be deducted from the refunded amount.

Liability & Dispute Resolution

Our total liability is limited to the value of the order.

Disputes raised via PayPal, credit card companies, or other processors are subject to their independent rulings. We will provide all relevant evidence to support our case.

Privacy & Communications

By ordering with us, you agree to our Privacy Policy, including receiving email updates about your order and promotions. You may opt-out at any time by contacting doncasterbanners@gmail.com.